Welcome to KAI! We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to familiarize yourself with our terms and policies regarding returns, exchanges, refunds, and other essential terms.

Return and Exchange Policy
We understand that sometimes a product may not meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Here are the key points to keep in mind:

1. Eligibility: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. It should also be accompanied by the original purchase receipt or proof of purchase.
2. Timeframe: You have 30 Days from the date of delivery to initiate a return or exchange. After this period, unfortunately, we will not be able to accept your request.
3. Process: To initiate a return or exchange, please contact our customer support team at 0505774221 and provide the necessary details, including your order number. Our team will guide you through the process and provide you with further instructions.
4. Return Shipping: The customer will be provided instructions regarding the return shipping including label and shipping company.
5. Refunds and Store Credit: Once we receive and inspect the returned item, we will notify you of the status of your refund. If eligible, refunds will be processed within 7 days and issued to the original payment method used during the purchase. Alternatively, if you prefer, we can provide store credit that can be used towards future purchases.
6. Exchanges: If you wish to exchange an item for a different size, color, or style, please specify your desired exchange option when contacting our customer support team. We will do our best to accommodate your request based on availability.

Refund Policy:
We take pride in offering high-quality products, but if you receive a damaged or defective item, or just change your mind, we have a flexible refund policy:

1. Refund for any reason: please contact our customer support team within 30 days of receiving the product.
2. Refunds will be processed within 7 days once the returned item has been received and inspected.

Other Essential Terms:
Here are some additional important terms to be aware of:

1. Product Availability: All products and their availability are subject to change without prior notice. We strive to ensure accurate product information, but errors or discrepancies may occasionally occur. In such cases, we reserve the right to cancel or modify an order and provide suitable alternatives or issue a refund.
2. Pricing and Payment: The prices displayed on our website are in SAR - Saudi Arabia Riyals and are inclusive of applicable taxes. We accept various payment methods, including local and international methods. By making a purchase, you agree to provide accurate and complete payment information. All transactions are secure, and we do not store any payment card details.
3. Intellectual Property: The content, logos, images, and trademarks displayed on our website are the intellectual property of KAI. Any unauthorized use, reproduction, or distribution is strictly prohibited.
4. Privacy and Data Protection: We value your privacy and handle your personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

Please note that these terms and policies are subject to change at our discretion. We recommend reviewing them periodically for any updates.

If you have any questions or concerns regarding our terms and policies, please reach out to our customer support team, and we will be happy to assist you.

Thank you for choosing KAI. Happy shopping!